Terms and Conditions

  1. Scope of Application
    The following terms of sale apply to orders placed through the English language version of Thejewelrywatches Store. Our offers are non-binding and subject to confirmation. Orders become firm once acknowledged and shipped.
  2. Ordering
    Before placing an order, please verify all relevant images, descriptions, and size charts on our product pages. As a customer, you are responsible for selecting the appropriate material, color, and size for your needs. We do not verify additional customer notes entered during checkout.
  3. Products & Pricing
    All prices include VAT and exclude shipping costs. International shipments may incur customs fees and import duties, which are the customer’s responsibility.
  4. Custom Manufacturing
    Our website allows you to configure products based on features such as color, width, and length. Some products require custom manufacturing and cannot be cancelled once the order is submitted. Custom-made products display an estimated availability date.
  5. Payment Options
  • Credit Card: We accept VISA and Mastercard with 3-D Secure Authentication. Your card will be billed before shipment.
  • PayPal: You will be redirected to PayPal to confirm your payment upon clicking “Submit Order.”
  • Bank Transfer: Bank details will be provided after you submit your order.
  1. Shipping and Delivery
    Delivery times are for informational purposes only. In-stock items are processed without delay. We will notify you if an item needs to be backordered. Customers are responsible for providing accurate address information. Undeliverable shipments will be returned at the customer’s expense.
  2. Warranty
    Report any defects within 14 days of receipt by email. Your invoice serves as your warranty certificate. Online item numbers and prices may differ from the manufacturer’s tags. Natural materials like leather may vary in color, size, or pattern. We reserve the following size tolerances for watch bands and bracelets:
  • Lug/Buckle Width: ± 0.5 mm
  • Length Part A/B: ± 5.0 mm
  • Thickness: ± 1.0 mm